by Lewis Schiff | Jan 28, 2020 | Customer Service
In sales and customer service, a big part of avoiding unhappy customers is using the right language. According to Board of Experts member, and Metal Mafia owner, Vanessa Nornberg, finding the right language is all about clear communication with your customer....
by Norm Brodsky | Nov 20, 2019 | Customer Service
Recently my wife and I met up with a friend and master salesperson, “Linda.” Linda runs a hat shop in Manhattan – a tiny shop that manages to hold its own against both big retailers AND e-commerce stores. As I sat in Linda’s shop, waiting for...
by Lewis Schiff | May 22, 2019 | Business Tips, Customer Service
When it comes to driving profits, sales is the obvious front-runner. If you’re not consistently converting leads into customers, then that’s certainly your number one problem. But once you’ve got them, you have to keep them. The way to keep customers...
