Customer Experience: The One Way To Compete With Big Retail
Recently my wife and I met up with a friend and master salesperson, “Linda.” Linda runs a hat shop in Manhattan – a tiny shop that manages to hold its own against both big retailers AND e-commerce stores. As I sat in Linda’s shop, waiting for...
Plain Luck Or Smart Business Sense: How To Tell The Difference
A little luck can go a long way in growing a business, but as I discussed in a four year old post from my Inc. magazine column, the challenge is knowing the difference between good business sense and plain good luck. I’ve had my share of luck over the years, but...
Need More Salespeople? Don’t Look At Your Competitors
Finding a salesperson with the right energy, drive, culture fit, and productivity is tough, tough, tough. It’s tempting to do what I did early on in my career and hire my competitors’ salespeople, but as I wrote about in a vintage post on my Inc. magazine...