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Customer Experience: The One Way To Compete With Big Retail

Customer Experience: The One Way To Compete With Big Retail

by Norm Brodsky | Nov 20, 2019 | Customer Service

Recently my wife and I met up with a friend and master salesperson, “Linda.” Linda runs a hat shop in Manhattan – a tiny shop that manages to hold its own against both big retailers AND e-commerce stores. As I sat in Linda’s shop, waiting for...
To Save Malls From Disappearing Will Take A Return To Tradition

To Save Malls From Disappearing Will Take A Return To Tradition

by Lewis Schiff | Sep 11, 2019 | Business Tips

Anyone who lived their teen years through the 80’s or 90’s probably spent a lot of time at the local retail mall or galleria. Remember those? They were nothing like the ghost towns we see today. Many of us recall fond memories as we drive past, opting...

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