Customer Experience: The One Way To Compete With Big Retail
Recently my wife and I met up with a friend and master salesperson, “Linda.” Linda runs a hat shop in Manhattan – a tiny shop that manages to hold its own against both big retailers AND e-commerce stores. As I sat in Linda’s shop, waiting for...
Plain Luck Or Smart Business Sense: How To Tell The Difference
A little luck can go a long way in growing a business, but as I discussed in a four year old post from my Inc. magazine column, the challenge is knowing the difference between good business sense and plain good luck. I’ve had my share of luck over the years, but...
The One Trait Every Leader Needs To Have
Mistakes are part of being human, but when an entrepreneur makes a mistake, it can be at the cost of jobs, opportunities, millions of dollars, or even the survival of the company. I’ve been there. The one thing that I learned (the hard way) is that entrepreneur...