by Norm Brodsky | Nov 20, 2019 | Customer Service
Recently my wife and I met up with a friend and master salesperson, “Linda.” Linda runs a hat shop in Manhattan – a tiny shop that manages to hold its own against both big retailers AND e-commerce stores. As I sat in Linda’s shop, waiting for...
by Lewis Schiff | May 22, 2019 | Business Tips, Customer Service
When it comes to driving profits, sales is the obvious front-runner. If you’re not consistently converting leads into customers, then that’s certainly your number one problem. But once you’ve got them, you have to keep them. The way to keep customers...
by Lewis Schiff | May 1, 2019 | Business Tips, Women in Business
In a recent post for Inc. magazine, Board of Experts member Vanessa Nornberg shared how the stewardess on a cross country flight ruined what was supposed to be a rare, luxury experience for Vanessa. She deviated from her usual economy class seat to fly first class,...
by Lewis Schiff | Apr 17, 2019 | Entrepreneurship, Family Business, Marketing, Podcast, Technology
When 1-800-Flowers.com founder, Jim McCann, bought a single flower shop in Manhattan, he knew that he wanted to be more than just a florist. Forty years later his small NYC shop is now a $1 Billion dollar giant. With his recent decision to move from CEO to Executive...